Power outages in Ukraine affect all areas. Most services are unavailable during a power outage. But not for the indestructible Ukrainians! WOW24-7 continues to work even during power outages.

Critical infrastructure in Ukraine has been damaged by horrific and uncontrolled Russian attacks that have been going on for a year. Unfortunately, even the largest companies can only sometimes ensure the smooth operation of their services. Firstly, this problem concerns the difficulty of ensuring a high-quality Internet connection without interruption. Second, laptops die quickly when not connected to a power source.

How does an American customer support outsourcing company manage and maintain a high standard of its operations in the current conditions in Ukraine?

WOW24-7 has a certificate ISO-27001 A Business Continuity Plan (BCP) was developed in accordance with the years prior to full-scale Russian aggression. This document contains a clear set of measures in case of various situations where there is a likelihood of service disruption. Therefore, even before February 2022, the company was prepared for unexpected situations.

However, the management has of course revised the policy to ensure a reliable service for the customers who put their trust in WOW24-7.

Here’s what Denys Dubner, CEO of WOW24-7, mentions in his articles:

• ● We all have a plan of action when the power or the internet goes out. Our account managers, key account managers and team leaders act according to clear instructions and share responsibility.
• ● We moved the main servers to Germany. It ensures that a Russian missile does not reach a server in Ukraine. Each employee is now connected to a server in a NATO country.
• ● Our customer support teams are now spread across different countries: Ukraine, Bulgaria, Germany, Poland, Japan, Great Britain, USA and Canada. It allows us to use the backup agents in each team without risk of failure. High…