• Both companies have signed the renewal and extension of the master service agreement covering the joint activities of both companies.
• With the signing of the agreement, Atento cements its position as the preferred partner for the delivery of the operator’s customer experience services.

MADRID, April 10, 2023 /PRNewswire/ — Atento, one of the world’s largest providers and a leader in customer relationship and business process outsourcing (CRM/BPO) services, today announced the renewal and extension of Telefónica’s master agreement through July 1 December 31, 2025.

With this agreement, Atento reaffirms the trust of its customers by remaining their preferred supplier for global customer service. This framework agreement includes agreements with Telefónica in Spain, Brazil (VIVO), Peru, Colombia, Chile, Argentina, Mexico, EcuadorAnd Uruguay.

Among other things, both organizations have agreed on special terms and conditions for the companies of the Atento Group in all regions.

To further strengthen the alliance, the two companies have renewed their reciprocal agreement whereby Telefónica will continue to be Atento’s preferred provider of telecommunications services worldwide.

“We are very proud to confirm Telefónica’s confidence in our service offering and we will continue our work with the sole aim of providing the best service to their customers. Atento’s service portfolio is constantly evolving to ensure excellent customer experience and we will continue to innovate with new solutions based on the strategic needs of our customers,” said Dimitrius OliveiraChairman of the Board, Atento.

Atento’s portfolio of products and services is constantly evolving to ensure the best customer experience worldwide. Responding to new trends and technological innovations identified by experts, Atento strives to provide the best solutions to today’s customer experience challenges.

About Atento

Atento is the largest provider of customer relationship management and…