BIRMINGHAM, Alabama, Feb. 9, 2023 (GLOBE NEWSWIRE) — Order Alkonthe leading software and solutions provider that brings technology and people together, shared its commitment to support the heavy construction materials community with a realignment of its strategy in the ready-mixed concrete, aggregate and asphalt markets with solutions that help drive customers’ businesses.

“I believe great success comes from laser focus; we’re going back to basics, and one of the ways we’re doing that is by clarifying our focus as a company,” said Martin Willoughby, chief executive officer at Command Alkon. “You can remember that as our ‘1-2-3-4 approach’. We are a unified, global company with two listening ears serving three core markets (Premix, Aggregates and Asphalt) by delivering value through four product suites.”

Over the past year, the company has worked to make active listening – two listening ears – a tenet of its culture to strengthen internal and external relationships. This directly correlates to customer feedback and ratings.

“I believe listening is not just about hearing words; Listening means being changed by the other person,” Martin said. “The best way to serve our customers is to constantly listen to them to discover the most pressing priorities in their business. With that in mind, I regularly visit clients to understand what we are doing well and what we need to improve. There are several key issues that our strategy addresses. The customers we serve want us to be easy to do business, provide consistent service, be a true partner and stick to our product roadmaps.”

The company’s newly defined culture and strategies are designed to drive improvements in these areas.

Building a tireless, customer-centric team

Command Alkon’s mission is to bring people and technology together to advance the heavy building materials industry. To accomplish this mission, we work with people who have years of experience in heavy construction…