Fast food chain Wendy’s Co. WHOM has a partnership with alphabet inc GOOD Google Google cloud Introduce an AI chatbot that can take orders in the drive-thru.
What happened: Wendy’s and Google Cloud have partnered to create a solution called Wendy’s FreshAI, an AI chatbot designed to streamline the ordering process at the company’s drive-thrus.
The initiative is slated to debut next month at a Wendy’s restaurant in Columbus, Ohio. With the goal of reducing wait times, the company says Wendy’s chatbot would be able to take verbal orders from customers at its drive-thru kiosks.
As part of its partnership with Wendy’s, Google ensures that the AI chatbot is familiar with Wendy’s terminology, e.g. B. He recognizes that a “milkshake” is a “Frosty” and that a “JBC” refers to a “Junior Bacon Cheeseburger”. reported The Wall Street Journal.
“It’s going to be very talkative,” he said death Penegor, Wendy’s CEO. “You won’t know you’re speaking to anyone but a staff member.”
Once the chatbot receives a customer’s order, it displays it on a screen for the kitchen staff to prepare. The finished meals are handed over to customers at the pick-up window, similar to traditional orders.
Google Cloud CEO Thomas Kurian acknowledged the difficulties in implementing an AI chatbot for the drive-thru. He said the chatbot must ignore background noise, such as children’s voices, and handle situations where customers change their minds mid-order.
“You might think that driving past and speaking into a drive-through is an easy problem for the AI, but it’s actually one of the hardest,” he reportedly said.
Why it matters: Wendy’s isn’t the only company which intends to jump on the Generative AI bandwagon and improve its ongoing operations.
in March 2023, OpenAIwhose AI-powered…